If you need additional enterprise management and security tools for the workplace, you can purchase an upgrade to Windows 11 Pro or purchase Surface Laptop Go 2 for Business. Surface Laptop Go 2 for consumers comes with Windows 11 Home to bring you the powerful Windows features you use most at exceptional value.Some accessories and software sold separately.You wouldn't want to have any surprises at a later point if you actually needed to make an extended warranty claim. Make sure you verify that it is associated with your device. All in all not a bad service experience but just a caution to anyone that may have added the plan after the fact. Within a few hours I received an email stating that it had been added successfully, apologizing for the issue and thanking me for my purchase. They requested that I send them a copy of the receipt so that they could escalate the issue. They couldn't find any record of my purchase (despite having a receipt with a valid order number and my SP3 serial number clearly linked to the purchase on the receipt. very frustrating.), I finally ended calling the customer service number on the receipt from my purchase. Much to my surprise, some three weeks after I had purchased the plan, my warranty was not showing as associated with my device.Īfter a few failed attempts to rectify this via online chat (Microsoft online tech support seems very fragmented in that there are different chats for different purchase situations. From a link on this forum, I found the Surface service center and while poking around on that site found a place where you can check your warranty status.
I had made my purchase at a Microsoft retail location just a couple of days before the 45 day time limit for adding the plan after my purchase. I realize that extended warranties and service plans are not for everyone but this thread isn't about that so. I travel a lot for work and am becoming quite dependent on this amazing device so I broke tradition and added an extended service plan through Microsoft. I purchased a Microsoft Complete warranty for my SP3 after my power supply stopped working after only 6 weeks.
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